Questions and support

Use the right support path before or after purchase.

Pre-sale questions go to the product support address. Customers and license holders use the support form in the Freemius customer portal.

Before purchase

Have a question about the product, plans, or your situation?

Write to the support address configured for Agent Control in Freemius. Do not send a password, token, license key, or sensitive information.

Customers and license holders

The portal keeps technical requests, licenses, downloads, subscriptions, payments, and invoices in the same customer journey.

Open the Freemius support formFreemius requires a customer-portal login before opening the form.

Never send an Application Password, token, cookie, private key, or other secret.
For a technical issue, prepare the support export generated by Agent Control.
Include the plugin version, WordPress version, and the result you expected.